UTV Internet are incompetent. I moved house a few months back. I already had a broadband connection setup in the new house so I wanted to close my Clicksilver account with my old provider, UTV Internet. I had also moved my landline rental to UTV Internet as I got free evening calls to Ireland and the UK from them.
After a couple of weeks, I rang UTV Internet and when I finally got through I was told - “No problem, all you have to do is send an email to admin@u.tv and they’ll take care of the rest.”
Cool, I sent that email on February 15th.
Last night (15 May) I received an email advising me that “Details of your April 2006 charges and telephony usage are now available” - no way!
I logged into my account online (hoping I would be unable to as my account had been closed these last three months) only to be presented with the following account statement.
Wtf? €78.56 for April? And a similar statement for March? I requested by phone and by email that this account be closed in February, you muppets. I followed the procedures you asked me to, so I could close the account.
I hate to think UTV Internet are purposefully making it difficult for people to close their accounts in order that they can gouge an extra few hundred Euro from them, so I have to think it is simply incompetence on their part.
God, I hope it is that they are simply incompetent and not that they are behaving criminally.
Anyone else had similar issues with UTV internet?
Edited to fix a couple of typos
If you have seen the movie Being There with Peter Sellers, you know the scenario - ordinary Joe gets mistaken for pundit and everyone hangs on his every syllable.
Too far-fetched you say? Never happen? Well, thanks to posts by Jeremy Wagstaff and Dennis Howlett today, I came across a real life example of just this situation happening to the BBC!
Somehow the BBC mistook a taxi driver for Guy Kewney - the editor of NewsWireless.net - they had scheduled Guy to do an interview on the verdict handed down in the Beatles vs. Apple Computer case. However, they interviewed a taxi driver instead. The look on the taxi driver’s face when he is asked the first question is hilarious!
What is even funnier, however is how everyone in the BBC took everything this “Guy” said as gospel!
You couldn’t make it up (unless you are Being There’s author, obviously! And there’s even some dispute about that).
See the interview here.
UPDATE:
Ben Metcalfe (who works for the BBC) points out in the comments that the taxi driver in question wasn’t a taxi driver but was, in fact, there for an interview! See Ben’s post for more.
Michele spotted recently that Amazon.co.uk have recently changed their policies and are now no longer shipping orders to Ireland.
They will ship to Northern Ireland, Scotland and Wales no problem but not to the Republic of Ireland.
A number of the comments indicate that this may be in breach of EU regulations.
Obviously Amazon doesn’t believe our money is as good as people from Northern Ireland, Scotland and Wales!
UPDATE:
Michele informed me in the comments that Amazon have only stopped shipping PC & Video Games, Toys & Games and Gift items to Ireland - curiously, they will still ship books, cds and dvds!
Damien Mulley is damaging Ireland’s international reputation according to Noel Dempsey - Minister for Communications, Marine and Natural Resources.
I am concerned that some commentators overplay the so-called ‘broadband failure’ in Ireland. They risk unnecessarily damaging Ireland’s international reputation.
WRONG minister - It is you and ComReg’s* consistent failures to rollout broadband in Ireland** that are damaging Ireland’s international reputation.
I am concerned that some ministers underplay the ‘broadband failure’ in Ireland. They are unnecessarily damaging Ireland’s international reputation.
* ComReg is Ireland’s gutless telecoms regulator
** Broadband rollout in Ireland is currently running at around 6% - one of the lowest levels in the OECD.
Recent Comments