John
http://www.backupanytime.com

There is just one point that I have not seen an Irish hosing company able to match. It is the speed. One day I decided to purchase a same or similar package with all Irish hosting companies I could think of. I only managed to purchase the service from the three of them: Digiweb, Hosting365 and Blacknight. The others have either been two times more expensive than the ones listed or just did not reply at all to the email/phone call with a quote request.

Where BlackNight excelled was the speed. It took 22 hours and my blog was online. 2.5 days with Digiweb. And about 5 days with Hosting365 (in all fairness DomainRegistry contributed with the additional query and took a day for themselves).

And the support gave me the feeling that there is someone on the other line…

Ivan | http://www.JobsBlog.ie
(Hosted by Blacknight.ie)

I also have my own server at RackSpace which I use for my public sector clients, this costs more than £380.00 pcm. They have 24/7 support and the service is very good. For this I get access to a suport team who make backups install software at my request.

It’s my opinion that unless you’re paying a company to make backups etc then it your responsibility. Much the same way as I deal with my clients, If they pay for an SLA then it goes on rackspace (as I’m paying for support backups etc) if not then I’ll host them on blacknight and they get there own ftp account and control panel to do it themselves.

Blacknight offer a reliable personal service which you’ll find hard to match anywhere in Europe. In many ways they have been better than Rackspace at a fraction of the cost.

I genuinely don’t think you are being fair. Either blacknight are responsible or are not responsible for your podcasts. If they are you should back this up and we will all comiserate with you and feel very sorry for and wary of blacknoght. If they are not then your posting (even though this is your site) is wrong and your treatment of them is unfair.

I can understand your frustration but how you could consider your host to be responsible for your data without an sla to back it up (I am assuming you dont have one and appologies if you have) is beyond acceptable.

I have no vested interest in this and would like to be allowed to publish in future as I have found your site (first time today!) interesting and useful.

Kind regards

John

you are coming to this quite late so allow me to put it in a little bit of context for you.

This happened the same week my mother died. It happened the same week my aunt died. It happened the same week my 7 month old baby was rushed to hospital with suspected pneumonia.

Michele (Blacknight MD) knew all of these things when he reacted the way he did to the loss of over a year’s worth of podcasts.

He then gave me less than 5 working days to get my all sites and my client’s sites off his servers. I asked for an extension based on the fact that I didn’t think Dell would be able to deliver a server in time. I was refused.

Fortunately Dell delivered in the nick of time and downtime was kept to a minimum.

This isn’t about the podcasts. It is about Blacknight’s appalling customer service to a good customer of long standing (witness all the positive posts I wrote about them) after their negligence potentially lost me all my podcasts.

Anyway it’s probably only fair that you have the last word on this thread seeing as it is all about you and your inimitable style of dealing with people that are no longer in your personal favour (says me getting back to growing my business)

Eoin

It’s nice to see how you respect clients and colleagues’ privacy.

As you know there were grievances between Blacknight and Hosting 365 at that time. However, unlike you, we have managed to move on and focus on growing our respective businesses.

Maybe your time would be better served doing likewise.

Regards

Michele

A while back I was reading a post on Michele Neylon’s blog where he was congratulating Hosting 365 for having the best marketing in Ireland. Chuffed with this babyface wrote thanking “Nice guy” neylon for his praise (on checking his blog this morning the thread has now been removed).

What that interaction brought to mind for me was how “Nice guy” Neylon could be two faced and extremely devious, please see below:

Subject: Copyright Infringement of your site

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From: “Michele Neylon :: Blacknight Solutions”
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Subject: Copyright Infringement of your site
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DEAR_SOMETHING 2.30)

Dear Sir/Madam

I thought you might be interested to know that an Irish company has taken
liberties with your website’s content and has copied, practically verbatim,
sections of your website:

http://www.theplanet.com/managed/continuance.php

compare with:

http://www.servers365.ie/managed_continuance.php

and

http://www.theplanet.com/managed/remotebackup.php

with

http://www.servers365.ie/managed_remote_backup.php

http://www.theplanet.com/managed/emailadministration.php

with

http://www.servers365.ie/managed_web-email_admin.php

The list goes on and on:

http://www.theplanet.com/managed/databaseadministration.php

http://www.servers365.ie/managed_database_admin.php

I noticed with interest that you have dedicated an entire section of your
own website to copyright infringement, so I thought it would be opportune to
point this gross infringement out to you.

Sincerely

Michele

Mr. Michele Neylon
Blacknight Internet Solutions Ltd
http://www.blacknightsolutions.ie/
http://www.search.ie/
Tel. + 353 (0)59 9137101
Lowest price domains in Ireland

http://dealarchitect.typepad.com/deal_architect/2007/01/yes_the_cfo_did.html

You’re quickly running out of Irish webhosts!

Hi Michael,

I am surprised by your blanket statement about Irish hosting companies. The last notable outage we had was almost 2 years ago and it only lasted a couple of minutes, we run regular customer satisfaction surveys which are prodominantly positive. I’m certainly not saying we are perfect but we are continuosly improving our services to customers.

Sorry!

I didn’t mean to tar all Irish hosters with one blanket statement, instead I had wanted to deliberately avoided naming names so was trying to be vague.

I have had no professional dealings with Novara.

A band I was previously a member of has a domain registered with Novara, which in fact we won for free! A colleague has a site for a personal art project with Novara.

Both of those have been handled flawlessly to the best of my knowledge.