Comments on: Blueface is crap

By: Tom Raftery

Tom Raftery — Tue, 30 Sep 2008 08:30:44 +0000

‘Eamonn’

LOL!!!

By: eamonn

eamonn — Tue, 30 Sep 2008 08:18:33 +0000

For such a grumpy moaning minny you sure do LOL and ROFL LMAO a lot…but its no substitute for the real thing…lighten up and try it some time, virtual laughter is crap.

By: Tom Raftery

Tom Raftery — Tue, 30 Sep 2008 07:39:52 +0000

Rofl,

‘Eamon’ I’m a crazy fixated stalker? Lol!!!

You are the one who keeps coming back to my site to post about Blueface. If anyone is a stalker, it is you.

Frankly I had completely forgotten about Blueface until you popped along to post about it here again. If anyone is fixated…

As for shopping around, I have much better solutions than Blueface. Ones which work on my mobile and landline and which have support and whose CEO’s have a clue.

By: eamonn

eamonn — Tue, 30 Sep 2008 07:05:20 +0000

Jesus ‘Tom The Slanderer’, you realy are one sad bitter little man.
Two years later and you are still bitching about Blueface, have you ever heard the expression ‘to shop around’, its what people do if they are not happy with a service, they find an alternative. The fact you have not done this yet would indicate there is no good alternative to Blueface.
And mister smarty pants, how pathetic is it to point out again that my work ip is eircom, you pointed this out a year ago and told me how ironoic it is…well what is even more ironic is that you are repeating yourself again, and again and again on every topic, change the record and stop behaving like a three year old. My work and my home are two completley different places, at home i can choose, and i choose Blueface.
By the way, the LOL at the start of your reply above, did you really LOL at that precise moment or is it just one of those stupid noncensical LOL’s that dorks like you add randomly to all e-mails and blogs to try and appear more cool and hip??? It doesn’t work.
Yes Eamonn is my real name, as per all my previous posts why would i hide my name from a sap like you. As long as you don’t have number and start calling me, i have nothing to fear. However if i thought you had my number i would be very scared…you seem to be a bit like a crazy fixated stalker…I i was CEO of Blueface, i’d have a big flashing light linked to you number and any time you called id mess with your head, i bet you are realy easy to wind up till you get your knickers in such a twist you cant walk, LOL YASUDH IWLTKYA

By: Tom Raftery

Tom Raftery — Mon, 29 Sep 2008 20:34:46 +0000

LOL,

“Eamonn”, if that is your name. You say you work in IT. You say you “live an Eircom free life, thanks to Blueface…” and yet you posted this comment (and your previous one from ip Address 86.43.91.91

A quick lookup of that address tields the following info:
% This is the RIPE Whois query server #1.
% The objects are in RPSL format.
%
% Rights restricted by copyright.
% See http://www.ripe.net/db/copyright.html

% Information related to ‘86.40.0.0 - 86.43.255.255′

inetnum: 86.40.0.0 - 86.43.255.255
netname: EIRCOM
descr: eircom Ltd
descr: IP network infrastructure
descr: Ireland
descr: ** Send spam/hack/virus complaints to abuse@eircom.net
descr: ** Complaints sent to the contacts listed below will not be
descr: ** acted on!
country: IE
admin-c: EN369-RIPE
admin-c: AOR1-RIPE
tech-c: EN369-RIPE
tech-c: AOR1-RIPE
status: ASSIGNED PA
mnt-by: TE-MNT
notify: networks@eircom.net
changed: aoreilly@eircom.ie 20050412
changed: ross@eircom.net 20060125
source: RIPE

Hmmmm, not so Eircom free after all, eh Eamonn?

For the record, while I lived in Ireland, I had an Eircom 3mb business dsl connection and while I agree that it is overpriced (€40 plus vat plus line rental per month) you are absolutely incorrect to say they leave customers with no support - on the very odd occasion that I had to ring Eircom support they were fantastic. The support technicians always answered, they did their utmost to resolve the issue there and then. If they said they would ring you back. They did.

Blueface support on the other hand was appalling. The phone was rarely answered. Instead it diverted to an answering maching where you were asked to leave your details and someone would call you back. Often they did ring back but it was usually over 24 hours later (and on one accasion 3 days later).

Then Blueface CEO Fergal Brady is a complete loon. He lies about his former customers, he slanders them in public fora, he is THE most unprofessional person I have come across in any company in Ireland (and that is saying a lot).

Avoid Blueface (at least until they fire Fergal Brady and fix their appalling infrastructure).

By: eamonn

eamonn — Mon, 29 Sep 2008 09:50:46 +0000

BLUEFACE rocks….
I have been with then two years now, never had a problem, installed my wireless handset in five minutes on my NTL DSL. I have only has to contact customer support once (via e-mail), and i got a reply and solution in 20 minutes.
Obviously you spent more money on your mobile to Blueface that you would on an eircom line, mobile operators charge more if you have eircom, why call a customer support number on your mobile. That just shows a lack of intelligence. I live an eircom free life, thanks to Blueface…..no line rental, no overcharging for calls and no unpleasant rude calls to customer support who put you on hold and hope you hang up. I work in IT and a lot of my work comes from eircom customers who signed up for eircom wireless broadband. The minute you sign up and pay, eircom no longer provide support, they leave furious customers with no support at all in setting up wireless
broadband but will still charge them for the ’service’. They are a shower of theiving useless dicks, thanks to their monopoly on the lines, irish broadband services are years behind the rest of europe.
EIRCOM SUCK - Boycott the bastards and sign up to BLUEFACE.

By: hogisland

hogisland — Fri, 26 Sep 2008 15:30:05 +0000

i spent more money on my mobile trying to get answer from helpless and incompetent blueface support than i would with eircom landline.

By: Kate

Kate — Thu, 26 Jun 2008 09:55:24 +0000

My God Mr. Raferty. You have a lot of time on your hands. What a spiteful little man you are.

By: Dario

Dario — Wed, 13 Feb 2008 22:16:08 +0000

â€œInterestingly I had a call from another company who also suffered similar abuse from you in similar circumstancesâ€. Classy! Of course we don’t know the name of the company, but I have to believe him now. He had a call! Tom could be the worst customer and the biggest a**hole in the Earth, but is that the idea of customer service for Blueface? Try to defame the customer claiming, very generically, that he has a bad reputation? In his own blog? Wow, I work for customer service myself here in Cork, and I have few bad examples from my personal experience, but this post is a gem. Please Mr. Brady, don’t leave us now, I’m really curious to see how it will end.

By: Tom Raftery

Tom Raftery — Wed, 13 Feb 2008 10:08:46 +0000

Couldn’t agree more Des.

By the way, I have responded to all of Feargal’s charges and false allegations in a marathon post on my blog.

If ayou are interested you can see all the communications between Blueface and me and judge for yourselves just how arrogant, dismissive, rude, abusive etc. I was. The post is at http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/

By: Des

Des — Wed, 13 Feb 2008 09:57:24 +0000

I’ve blueface. Don’t make a lot of calls but its handy using on on the N95 when away.

Hwoever I’ve setup port forwarding on my router as per all the lovingly written instructions but still every few days I get “SIP registration failed”.

The Blueface forum is informative and generally very helpful. I do note that they can get cranky if they feel their service is being “dissed” in any fashion.

This tetchiness seems to be a facet of popular IT startups who have gained a following but don’t fully realise that the time comes when they have to deal professionally with their customers. WHen UTV started out in the ISP business they were the bees knees and resolved problems quickly, tweaked modem banks etc and took a lot of business from eircom. Then they grew and service slowly began to go on a par with eircom and worse they started getting tetchy and ignoring queries on fora that they used frequent. Now - well they’re just as unresponsive as anyone.

Sometimes I wonder is it because techies who’ve founded a business are suddenly thrust into public facing roles for which they don’t really have the skills - maybe they should hire non-technical folk for roles that make public announcements ?

By: Steve Bostedor

Steve Bostedor — Mon, 11 Feb 2008 21:25:09 +0000

I don’t think that the debate was whether a CEO should respond online … at least that wasn’t what I was debating.

It was WHAT was said online that triggered my interest and responses. Perhaps I just was not clear enough.

I think that it’s a duty of a CEO to respond to things like this in the public eye. You need to do it tactfully and professionally, though. This is where the CEO of Blueface fell down.

- Steve

By: Paul Walsh

Paul Walsh — Mon, 11 Feb 2008 21:09:53 +0000

I’ve written a post to address whether a CEO should respond online or not.

http://url.ie/922

By: eamonn murphy

eamonn murphy — Mon, 11 Feb 2008 20:06:23 +0000

The point i am trying to get across to you is why not just drop it and switch to another provider? If i am unhappy with a service (where possible) i find an alternative…there is no better way to get your point across to a company than to take your custom and money elsewhere.

By: eamonn murphy

eamonn murphy — Mon, 11 Feb 2008 19:56:13 +0000

Hey Tom,

It may well be ironic but it proves my point about eircom having a monopoly. unfortunately i cannot dictate who my employers lease their ip addresses from…
All im saying is Blueface offer an cheap easy to use alternative to people who dont feel they should have pay eircom line rental

By: Steve Bostedor

Steve Bostedor — Mon, 11 Feb 2008 19:51:03 +0000

I don’t know why my previous comment went in as “anonymous”. It was mine.

By: Anonymous

Anonymous — Mon, 11 Feb 2008 19:29:38 +0000

Quote:
“Steve - I contacted Tom a number of times and each time my attempts to resolve the situation were met with disdain.”

I understand that and from the sounds of this thread, he very well could have been upset at you enough for this to be true. My point is that you should have just left it at that. By flaming him openly here, you have subjected your company to a negative light and confirmed his original post.

Perhaps they just do business differently in Ireland? I doubt it.

By: Steve Bostedor

Steve Bostedor — Mon, 11 Feb 2008 19:26:33 +0000

It appears that he does post to other boards (http://news.enterprise-ireland.com/read/messages?id=10898). I’m convinced that it is truely the CEO of Blueface.

I am easy to Google to see if I’m a breathing human. I have a unique enough last name.

I only contribute to this thread in hopes that I could restore some sanity to the situation. I keep up on it because I’ve been treated this badly by companies before and think that every potential customer should see how the CEO of BlueFace is treating this poor customer.

This is classic defamation in the grossest sense. I don’t care how good a company’s products are, I would never do business with them if I saw that this is the official way that they operate at the CEO level!

- Steve

By: Al

Al — Mon, 11 Feb 2008 19:20:53 +0000

perhaps you should read my first post in Dec 07
i suppose the reaction to the link below will answer my question soon enough

http://forums.blueface.ie/showthread.php?t=1144

By: Feargal Brady

Feargal Brady — Mon, 11 Feb 2008 19:13:54 +0000

I wonder do we have any proof that Al and Steve aren’t Tom’s alter egos or ’supporting act’