Comments on: Blueface make personal attack, unfounded slurs on former customer http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/ Tom Raftery, social media consultant, speaker, blogger and podcaster Sat, 06 Sep 2008 03:36:00 +0000 http://wordpress.org/?v=2.6 By: Jack Black http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-172584 Jack Black Wed, 03 Sep 2008 16:32:23 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-172584 Man you are such a moaning git. Man you are such a moaning git.

]]> By: Tom Raftery http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-117230 Tom Raftery Thu, 12 Jun 2008 12:59:40 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-117230 @Debbie - I agree absolutely @Joe - Exactly Joo, I am not exactly the average home user. Imagine if I was though. When I was asked to enable port forwarding on my router, I knew what they were talking about and set it up. Can you see any average home user doing that? @Debbie - I agree absolutely

@Joe - Exactly Joo, I am not exactly the average home user. Imagine if I was though. When I was asked to enable port forwarding on my router, I knew what they were talking about and set it up. Can you see any average home user doing that?

]]> By: Joe Garde http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-117229 Joe Garde Thu, 12 Jun 2008 12:55:24 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-117229 this exercise has cost his reputation lots more than 300... silly stuff - you are not exactly the average home user either Tom :) this exercise has cost his reputation lots more than 300… silly stuff - you are not exactly the average home user either Tom :)

]]> By: Debbie http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-117224 Debbie Thu, 12 Jun 2008 12:27:47 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-117224 They obviously haven't invested much in PR or customer service training (and the CEO should lead from the top anyway). Even if the allegations were true that is an atrocious way to behave. They obviously haven’t invested much in PR or customer service training (and the CEO should lead from the top anyway). Even if the allegations were true that is an atrocious way to behave.

]]> By: 5 rules to get customer support right « Always New Mistakes http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-115182 5 rules to get customer support right « Always New Mistakes Thu, 13 Mar 2008 12:30:48 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-115182 [...] this point I want to share two stories. The first one happened to my blogger friend Tom Raftery. Blueface’s CEO confronted him in a really nasty way. This case is even worse, not only are you attacking a former customer, [...] [...] this point I want to share two stories. The first one happened to my blogger friend Tom Raftery. Blueface’s CEO confronted him in a really nasty way. This case is even worse, not only are you attacking a former customer, [...]

]]> By: Ivan | SeoConsultant.ie http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114786 Ivan | SeoConsultant.ie Tue, 26 Feb 2008 14:51:13 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114786 With Linksys, Netgear and 3Com routers I had exactly the same problem. I thought I am going mad actually. Then I saw something called Zoom (or something similar) in PC World, for some 60 Euros if I remember correctly. On the box it said it is a DSL broadband router / modem with VIOP QoS. I also had a QoS problems since I have 5 PCs competing for the uplink (poor 256!) with the VIOP phone. That solved QoS but the Blueface as such had serous blackouts on my end. Then I found FritzBox. I know I sound like the advertisement, but FritzBox solved all the problems. 6 months now, and not a single problem with the Blueface (Not ‘Blue Farce’ – and my spelling checker suggests!). If you decide to get FritzBox, make sure it is for the Irish market, since the ‘ordinary’ one, since it is made in Germany, will not recognise the DSL signal here. Different frequency – different standard in UK and Ireland as opposed to the continent (Annex A vs. Annex B). Anyway, my Blueface works now. And Works well. Call me if you want to try!  076 670 8888. Ivan | www.SeoConsultant.ie With Linksys, Netgear and 3Com routers I had exactly the same problem. I thought I am going mad actually. Then I saw something called Zoom (or something similar) in PC World, for some 60 Euros if I remember correctly. On the box it said it is a DSL broadband router / modem with VIOP QoS. I also had a QoS problems since I have 5 PCs competing for the uplink (poor 256!) with the VIOP phone. That solved QoS but the Blueface as such had serous blackouts on my end.

Then I found FritzBox. I know I sound like the advertisement, but FritzBox solved all the problems. 6 months now, and not a single problem with the Blueface (Not ‘Blue Farce’ – and my spelling checker suggests!). If you decide to get FritzBox, make sure it is for the Irish market, since the ‘ordinary’ one, since it is made in Germany, will not recognise the DSL signal here. Different frequency – different standard in UK and Ireland as opposed to the continent (Annex A vs. Annex B).

Anyway, my Blueface works now. And Works well. Call me if you want to try!  076 670 8888.

Ivan | http://www.SeoConsultant.ie

]]> By: mj » Blog Archive » You can’t please everyone. http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114784 mj » Blog Archive » You can’t please everyone. Tue, 26 Feb 2008 13:29:02 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114784 [...] while I think there have been some extreme adverse reactions recently, I think it’s relatively healthy for businesses to be open and transparent as much as [...] [...] while I think there have been some extreme adverse reactions recently, I think it’s relatively healthy for businesses to be open and transparent as much as [...]

]]> By: Bock the Robber http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114580 Bock the Robber Wed, 20 Feb 2008 00:19:55 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114580 It looks like a bad case of Bluetongue Disease It looks like a bad case of Bluetongue Disease

]]> By: Damien Mulley » Blog Archive » How not to interact with bloggers if you’re a CEO http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114563 Damien Mulley » Blog Archive » How not to interact with bloggers if you’re a CEO Tue, 19 Feb 2008 13:02:21 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114563 [...] Except a conversation is two way. Not abuse. No problem, it won’t be reproduced. Tom recently blogged about the fun he had with the CEO of [...] [...] Except a conversation is two way. Not abuse. No problem, it won’t be reproduced. Tom recently blogged about the fun he had with the CEO of [...]

]]> By: mj http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114505 mj Sat, 16 Feb 2008 21:05:19 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114505 no no no no the customer is frequently wrong. no no no no
the customer is frequently wrong.

]]> By: Max Zting http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114501 Max Zting Sat, 16 Feb 2008 14:00:08 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114501 There is a simple rule and it works and is obeyed: customer is always right!!!! no matter what happens the customer is always right. There is a simple rule and it works and is obeyed: customer is always right!!!! no matter what happens the customer is always right.

]]> By: John McBride http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114485 John McBride Fri, 15 Feb 2008 22:35:56 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114485 I have had mixed experiences with Blueface, Freespeech and others using VoIP, but the Blueface support has in the past been helpful. There are issues with port forwarding and VoIP media streams which can be difficult at times to get around with firewall implementations. Bottom line is I don't think I trust them (VoIP providers) enough to use them as a main contact number as of yet. Too many variables - unreliable internet connections, the providers changing configuration (source IP address / port) and software updates mostly with no notice to customers. I have had mixed experiences with Blueface, Freespeech and others using VoIP, but the Blueface support has in the past been helpful. There are issues with port forwarding and VoIP media streams which can be difficult at times to get around with firewall implementations.

Bottom line is I don’t think I trust them (VoIP providers) enough to use them as a main contact number as of yet.

Too many variables - unreliable internet connections, the providers changing configuration (source IP address / port) and software updates mostly with no notice to customers.

]]> By: Tom Raftery http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114464 Tom Raftery Fri, 15 Feb 2008 09:18:02 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114464 @Michael, Thanks for stopping by and commenting. I don't think there is any prob with my router to be honest. It is a bog standard Netopia 3347 which I have been using since 2005 with no problems. There may have been a hardware problem with the ATA alright but we will never know as Feargal never made good on his offer of a replacement ATA (if there was a problem with the ATA, it would have been covered under warranty as it was less than 1yr old). I don't have any problem with CEOs defending their company as long as they do so in a constructive manner but making personal attacks and false allegations against customers will only serve to give the CEO and the company a bad name. @Michael, Thanks for stopping by and commenting. I don’t think there is any prob with my router to be honest. It is a bog standard Netopia 3347 which I have been using since 2005 with no problems.

There may have been a hardware problem with the ATA alright but we will never know as Feargal never made good on his offer of a replacement ATA (if there was a problem with the ATA, it would have been covered under warranty as it was less than 1yr old).

I don’t have any problem with CEOs defending their company as long as they do so in a constructive manner but making personal attacks and false allegations against customers will only serve to give the CEO and the company a bad name.

]]> By: Michael Walsh http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114460 Michael Walsh Thu, 14 Feb 2008 23:57:07 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114460 As someone who has aligences to neither side, I'm not in 100% agreement with either of you. I know some happy blueface customers. Perhaps Tom has a really poor router. Most home broadband routers are just the worst technology, and a huge number of expensive broadband routers have strange behaviours but otherwise appear to work fine. Perhaps replacing both your router and ata would have solved the problem. But meh, I do know people happy with blueface and even if their CEO has temporarily got wrapped up in overzealous defending of his company against the big bad blog bubble, I still wouldn't be put off their service - well, not just yet anyway. As someone who has aligences to neither side, I’m not in 100% agreement with either of you. I know some happy blueface customers.

Perhaps Tom has a really poor router. Most home broadband routers are just the worst technology, and a huge number of expensive broadband routers have strange behaviours but otherwise appear to work fine. Perhaps replacing both your router and ata would have solved the problem.

But meh, I do know people happy with blueface and even if their CEO has temporarily got wrapped up in overzealous defending of his company against the big bad blog bubble, I still wouldn’t be put off their service - well, not just yet anyway.

]]> By: luca http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114452 luca Thu, 14 Feb 2008 16:25:14 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114452 Funny... Funny…

]]> By: Tom Raftery http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114442 Tom Raftery Thu, 14 Feb 2008 00:28:05 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114442 Ken - ROFL Ken - ROFL

]]> By: Ken Stanley http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114440 Ken Stanley Thu, 14 Feb 2008 00:05:57 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114440 What's the bets Tom didn't set up port forwarding on his router? What’s the bets Tom didn’t set up port forwarding on his router?

]]> By: Robert Synnott http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114439 Robert Synnott Wed, 13 Feb 2008 22:32:31 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114439 <strong>Two more companies go mad on Internet...</strong> As you know, I am a great connoisseur of Internet mad people.I have a couple for you today.The first is an Irish company called Blueface, who do VOIP (possibly pronounced voyp; Voice Over IP). They found an old post on...... Two more companies go mad on Internet…

As you know, I am a great connoisseur of Internet mad people.I have a couple for you today.The first is an Irish company called Blueface, who do VOIP (possibly pronounced voyp; Voice Over IP). They found an old post on……

]]> By: stabber http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114432 stabber Wed, 13 Feb 2008 20:11:45 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114432 Ha Ha Ha 2 IT Guys fighting in a corner about nothing and all of us watching... HA HA HA Ha Ha Ha

2 IT Guys fighting in a corner about nothing and all of us watching…
HA HA HA

]]> By: Robert Synnott http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114430 Robert Synnott Wed, 13 Feb 2008 18:24:45 +0000 http://www.tomrafteryit.net/blueface-make-personal-attack-unfounded-slurs-on-former-customer/#comment-114430 Oh, dear. The funny thing is, this seems to be happening a lot lately (customer airs reasonable complaints, CEO has hissy fit). See letshost.ie incident, also. Irish businesses need to grow up. Oh, dear.

The funny thing is, this seems to be happening a lot lately (customer airs reasonable complaints, CEO has hissy fit). See letshost.ie incident, also.

Irish businesses need to grow up.

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