Archive for the 'blueface' Category

Blueface has me blue in the face.

Published
by
Tom Raftery
on 4/10/2006
in Telecoms, blueface and voip
. 1 Comment

I have written before about what a crap service I am receiving from voip telephony provider Blueface. Now I know why they are called Blueface.

Yet again today the Blueface service is down and I can’t make outgoing calls from my landline. And anyone who has called me on my mobile knows just how bad mobile reception is here.

It will be difficult to extract myself from Blueface now, as the contact number I have given everyone is the number Blueface have given me.

For anyone considering using their service - don’t. Use any other telephony provider, even Eircom! Really.

UPDATE: - I seem to be having problems with incoming calls as well - if you have been trying to ring me, ring my mobile - +353-86-384 0828

VOIP blues!

Published
by
Tom Raftery
on 30/8/2006
in Telecoms, blueface and voip
. 13 Comments

I switched my telephony over to VOIP earlier this year. I signed up for an account with Irish VOIP co. Blueface and the service has been, on the whole, fairly reliable.

In fact, I was so happy with the service I recommended it in a Sunday Times article on VOIP this last weekend.

Boy do I feel stupid now - the VOIP service has been down for over 12 hours now leaving me with no phone service for incoming or outgoing calls (apart from my mobile).
Blueface down

For now, if you need to call me, call me to my mobile (+353 86 384 0828).

Update: Phone service has returned to normal after nearly 24 hours and no explanation of the downtime.

Blueface won’t let me make outgoing calls

Published
by
Tom Raftery
on 21/6/2006
in RSS, Security, Technology and blueface
. 6 Comments

I have an account with Blueface - Blueface is a VOIP provider. For €19.99 per month I am supposed to get 1,000 minutes of calls to over 20 countries. All good, so far. The only issue is that for some bloody reason, at the end of every month my credit is deleted and I can no longer make outgoing calls.

Two problems here, in the first place, I should be able to carry the unused minutes I have paid for over into the next month and second, since I have signed a direct debit form, the money should go out of my account, pay for the next month and there should be no interruption to my service.

Come on guys, get with the program or lose a customer. Fast.

UPDATE:

I received the following email from Blueface support:

can you switch off the modem and ATA for 30 secs and then switch them back on and leave them for 5 mins.
if it still doesn’t work thrn let me know.
everything is connected fine and your ATA is registered on our server.

Of course that tells me nothing. I tried turning both the router and ATA off several times today and that didn’t fix it then - why was this time different?

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