Comments on: Circuit City needs to stop insulting customers

By: Salaman

Salaman — Wed, 04 Mar 2009 17:14:10 +0000

Circuit City has very rude clerks. Their loss prevention officers themselves – or at least whoever is posted at the doors – seem fine.

I have at least twice had these silly clerks follow me around and on one occasion ask me how I opened a memory box that they claim I would have needed some sort of “key” to open. I had no idea what the idiot was talking about.

I am GLAD these idiots at Circuit City will all be out of a job soon. They deserve to be unemployed.

By: Dr. Mike Wendell

Dr. Mike Wendell — Mon, 09 Feb 2009 22:06:41 +0000

Heh. Guess it’s moot now since they’ve gone belly up.

By: Andrew

Andrew — Tue, 23 Sep 2008 00:08:26 +0000

Obviously you’ve never worked Retail in your entire life, so let me break this down for you.

In stores such as Circuit City, Best Buy, Target, or anyplace where expensive items can be small and easy to conceal, bags were found to be thee main tool for external theft, it’s quite easy to pretend like you’re shopping while you slip something into your bag.

when a store loses a 50 dollar product, it costs roughly 50.00 x10 to make up for the loss, more often than not the loss is never made up, if a store continues to lose product it will eventually lose it’s budget, which means less products, less hours for employees, and worst case scenario the store location closes because the store cannot make it’s budget to keep it’s doors open.

You shouldn’t be insulted by something so small as asset protection, besides i’ve left my bag up at the customer service counter many times at my local circuit city, never have i ever encountered problems.

By: Dr. Mike Wendell

Dr. Mike Wendell — Mon, 19 May 2008 15:07:36 +0000

Re: And if so, how are they still in business?

They’re not. They’re looking for a buyer:

Link

By: Czytelnia

Czytelnia — Sat, 10 May 2008 10:02:45 +0000

I’ve had almost the same situation. I have a veryyyyy short hair. I’ve walked thru the store for about 30 mins and when I was heading to the exit, they stopped my without a good reason and started to goin’ thru my stuff me, like I was a thief.

I was angry because that electronic gate haven’t beeped at all, so why did they stop me?

I’m sure they think when someone is bold and tall, ain’t handsome and have a rucksack is a bully or whatever.

By: Laurent Blondeau (Evidencesx)

Laurent Blondeau (Evidencesx) — Thu, 08 May 2008 19:07:54 +0000

Well in France, you find the two. Some trust you, others don’t. But you are the customer…and have the money. Brands and companies must definitely understand that. And, we can ear anything, but there’s a way to say it…Be care of consumer today, build business of tomorrow.
Bye Tom.

By: Chad Richards

Chad Richards — Wed, 07 May 2008 00:35:26 +0000

My brother just had the worst experience with CC. He took his laptop in because it stopped recognizing wireless Internet. They took his computer, said he’s have it back in 4 days. Well, 4 WEEKS later he had it back. When he went to pick it up he told him they didn’t give him his power adapter back. They accused him of lying about dropping of the power adapter when he dropped his computer off weeks earlier. They even went back and checked the freaking surveilence camera – sure enough, he had given them the adapter. They then conveniently “found” it and gave it back to him.

By: Lar

Lar — Tue, 06 May 2008 19:29:36 +0000

Would all you anti-theft apologists have a problem with a full cavity search in an airport. Why? Just to prevent drug smuggling.

The only policy a store should have is “an amazing customer experience policy”.

By: AnaiD

AnaiD — Sun, 04 May 2008 09:09:00 +0000

I do not consider it insulting. As it was said earlier, it’s common practice for most retail stores. The level of theft in such stores is high and such measure is just a way to prevent theft. And not only to prevent theft, it’s a security measure, which also helps to prevent acts of terror. If you are unwilling to leave you bag, in some stores you can take your bag with you sealed in a transparent bag. Unfortunately, not all stores offer such service, but still it’s available in some.

By: Rostyslav

Rostyslav — Wed, 30 Apr 2008 15:51:47 +0000

Today i went to circuit city too. But it didn’t happen to me. But, it is a different store.

By: J

Wed, 30 Apr 2008 09:50:43 +0000

Considering the fact that even if a shoplifter gets caught; if you involved the police in a busy city (or anywhere in the UK) then the store would probably have to wait an hour for a police officer to turn up. Then they ‘may’ be taken to the police station, where someone would give them a caution. Doesn’t really deter shoplifters does it..

Anyway stores should have a policy; where there are lockers at every store front. If someone does not want to use that, then they should be told there bag will be searched on leaving..

How about Circuit City follows the Iranian way? Cut the hands off of all thieves?? Just a suggestion of course.. not that I welcome such barbaric treatment

By: Ontario Emperor

Ontario Emperor — Tue, 29 Apr 2008 18:38:32 +0000

I suspect that many of these policies are either enforced or not enforced depending upon the whims of the manager, or perhaps of the employee on duty. I hope you thanked the Best Buy people as you left their store.

By: Mark

Mark — Tue, 29 Apr 2008 16:40:07 +0000

I think I’ll be shopping in Circuit City from now on…

By: Richard Jeffries

Richard Jeffries — Tue, 29 Apr 2008 12:40:00 +0000

I do contract IT work for Circuit City stores for the last 10 years. That is usually a level 3 store with a lot of theft. Some stores ask to check your bag and some just let you go into the store with out any interaction. There problem is that they have cut staff to the point that there are very few associates on the sales floor to interact with customers. When I leave the stores, being a contractor, They completely go through my laptop bag and tool bag. They also go through the employee’s purses and bags.

By: AJ

AJ — Mon, 28 Apr 2008 15:24:57 +0000

Its common in Poland when you go to stores to have any of your bags sealed in a transparent bag. But you can walk around with it no problem then. I have seen this in France too.

By: red mum

red mum — Mon, 28 Apr 2008 14:36:46 +0000

Not related to your experience with that store, but I remember being asked to leave my daughter who was a baby in a pram outside a shop, no buggies allowed. I just left and never spent money there again. But I don’t think they would have given two hoots, after all, young looking mum, baby in a pram, obviously shop lifters or so they would have you believe…

By: Ash

Ash — Mon, 28 Apr 2008 12:56:47 +0000

I am sorry that you felt insulted by that experience. I actually do some work with Circuit City, and I encourage you to contact them at consumer_affairs@circuitcity.com. They are focusing on improving customer service, and you can usually get a response pretty quickly.

By: johnmryan

johnmryan — Mon, 28 Apr 2008 11:56:25 +0000

Yup, it happens a bit, never in Ireland, but on a number of shops in france, it feels a bit insulting but its common practice

By: Liam Noonan

Liam Noonan — Mon, 28 Apr 2008 07:56:53 +0000

In portugal they staple or seal your shopping bags when you enter a store.

Liam

By: hostyle

hostyle — Mon, 28 Apr 2008 07:23:45 +0000

I’ve only ever had it happen in Spain – 3 different shops in and around the Orihuela area, but I’ve not been outside Europe Very annoying.