Having had a plethora of support issues, some of which remain ongoing with little sign of resoluiton, I took exception to this move and decided to start a petition at http://www.ipetitions.com/petition/h365 in order to try and get Register/Hosting365 to reverse this.

Not wishing to be underhand in any way I posted a comment to their blog informing them of same with a link to the petition. Amazing as it may seem, they actually removed the petition link from the comment without informing me despite the fact that Aidan McCarron finally engaged on one of the ongoing issues I am having exchanging several emails with me throughout the course of the day.

The issue in question was one I had brought to the attention of Stephen McCarron back last June just after the big outage having gotten no resolution from normal support channels. At that time he undertook to follow up the issue - he never did.

If the management can’t follow up on issues how are we to believe that those they manage will?

What is the value of providing a comments section on a blog if you censor the comments to your liking and then reply to them without actually engaging with the poster?

There is a very interesting discussion on this going on on Enterprise Ireland’s e-Business mailing list at the moment. I would recommend anyone interested in this area to have a read.

It seems to me that in the last year there has been a move in Hosting365 to shove all the shared hosting cutomers over to Register365 with no free phone support while keeping the more valuable co-located and dedicated hosting customers with Hosting365.

When I brought my clients to Hosting365 (and yes, it was ‘Hosting365′ I brought them to despite the fact most are on shared hosting plans) there was no such distinction. Now those shared hosting clients are being treated like second class citizens.

Novara Matches Hosting365, beats them on customer service

http://www.novara.ie/news.php?id=33

we are now in a much more open environment where consumers can comment about their experiences without posts being censored or getting nasty PM’s.

Yes, they can, however, have their hosting contracts terminated!

Not only is response to this tread proof, Ed’s response was outstanding and demonstrates Hosting 365’s change to keep up with the times. As I said to Ed, I hope his colleagues in support improve also.

Not that long ago mentioning anything negative about Hosting 365 support was effectively banned on Boards and Creative Ireland (both sites are in sponsorship deals with Hosting 365).

When I saw this post recently ( Extract from http://www.irishwebmasterforum.com 02-12-2006 “I have my own dedicated server with Hosting365 and, while I’ve found the service is great when it’s up-and-running, their support is seriously making me consider switching to someone else. Regularly fobbing me off the phone with the promise of callbacks that never arrive, mis-information from support staff, semi-resolved support queries… and, even on a dedicated package, support queries generally take 24-72 hours. That doesn’t include any follow-up correspondence that might be required. Not good. It’s difficult to leave as I’ll need to set-up everything on another server and I’ll need away out of the contract… but as everything’s going okay now, I’m happy to sit it out. I just hope the support improves. #The Menace�)

and this current thread it became clear to me that we are now in a much more open environment where consumers can comment about their experiences without posts being censored or getting nasty PM’s.

All to the good! Eoin

Tom, why don’t you setup a Web 1.0 blog, but instead of you being the only one with write permission, allow commentators to write enlightening posts.

Steve is no moron, he see’s a great oppourtunity to take a customer from BKS which over the last few years he’s lost many to BKS.

Steve cracks his whip and instrcuts Ed to step in.
Ed like a good boy offers to help you in your “time of need”
You decide to blog on how good Hosting365’s customer service is.

You truly truly are a moron, and after many years of reading your blog and having a lot of respect for you this disapoints me.

One of our only “A-list” tech bloggers is nothing but a spoilt child.

Disgusted.

(Eoghan how do you get your shirts so white?)

http://www.eoghanmccabe.com/naive-by-design/whatever-happened-to-hosting365-support/