Comments on: Hosting365 back up again?

By: Eoin Costello

Eoin Costello — Tue, 19 Jun 2007 09:53:56 +0000

Note to Gavin: Only when it goes with what I am wearing. :0)

By: Gavin

Gavin — Fri, 15 Jun 2007 22:46:16 +0000

Note to Eoin Costello, do you always carry that handbag when browsing the web?

By: Stephen

Stephen — Fri, 15 Jun 2007 20:55:56 +0000

Hi Paul,

Full details on http://www.hosting365status.com - including latest status report.

Our full teams have been working around the clock.

No email has been lost.

By: Ed Byrne

Ed Byrne — Fri, 15 Jun 2007 20:54:32 +0000

Hi Paul, I’ve responded to your same comment on our status site. I’m trying not to make Tom’s blog our support forum! Oh, and no, you shouldn’t have lost any mail.

By: Paul Walsh

Paul Walsh — Fri, 15 Jun 2007 16:54:08 +0000

@Ed Byrne it’s now 18:18 and still NO email and no access to server - hence no Web sites up and running. I’m assuming Hosting365 staff are not all gone home and are trying to resolve this issue.

Is it true that our email is *lost*??

This is serious shit - time to pull the finger out!

By: Niall

Niall — Fri, 15 Jun 2007 14:52:14 +0000

@Branedy: Smart do, to the best of my knowledge, have a POP in H365’s Data Center, but they also have one in another Data center in Parkwest. It is very possible that the power outage in H365’s centre bought some of Smart’s infrastructure down for a bit.

By: Paul Walsh

Paul Walsh — Fri, 15 Jun 2007 13:49:30 +0000

@Ed, thanks.

@Branedy - how do you explain only some of Hosting365’s servers going down?

By: Branedy

Branedy — Fri, 15 Jun 2007 13:13:34 +0000

Actualy, everyone, it’s not Hosting365, the entire Smart network in Park West Pointe office complex was down, not just Hosting365. I know as I work in the same office complex.

By: Bart Busschots

Bart Busschots — Fri, 15 Jun 2007 12:14:49 +0000

Sites seem to be back but I still can’t get into my mail

By: anluan

anluan — Fri, 15 Jun 2007 12:06:23 +0000

Still not back up. No email, no website. Joke.

This is just another problem with h365. I’ve been a customer since the lads started up, and I’ve been very loyal. I’ve put up with s***e email filtering for ages and a total lack of contact when something like this happens. But this could very well be the straw that broke the camels back.

By: Kilters

Kilters — Fri, 15 Jun 2007 11:59:32 +0000

Just a glitch seemingly, all sites back now.

By: Kilters

Kilters — Fri, 15 Jun 2007 11:58:46 +0000

365 Down again, for me at least.

By: Ed Byrne

Ed Byrne — Fri, 15 Jun 2007 11:40:02 +0000

Paul … my bad … the intention was just to moderate but I haven’t hadn’t looked at the queue … all done now, and I’ve changed the policy to allow all comments.

By: Tom Raftery

Tom Raftery — Fri, 15 Jun 2007 11:36:29 +0000

@Ed - don’t worry, I don’t mind my blog being used as a forum, as long as it is helping people get access to info. Paul is correct to say you need to open comments on the hosting365status.com blog - then the discussion will naturally migrate there.

@Jan - None that I have used (having said that, I have only used Blacknight and my opinions of their disregard for customer service are well documented).

By: Ralph

Ralph — Fri, 15 Jun 2007 11:35:57 +0000

Am not sure why 365 customers should be unaware of the http://www.hosting365status.com site - it’s referenced in all the Maintenance Notices

By: Bart Busschots

Bart Busschots — Fri, 15 Jun 2007 11:35:09 +0000

I think this may well be the final straw and I think I’m now ready to start investigating both alternative shared and dedicated hosting. I’m fed up with defending the indefensible to MY customers. What’s worse, as a re-seller I’m powerless to do anything but still have to field calls. Mind you, at least since email is gone too this time I won’t have to deal with everyone till all my mail comes flooding in.

Anyone can have the odd problem but with H365 it’s just getting ridiculous, if they’re not messing up your domains they’re collapsing in a heap!

So, can anyone suggest better hosting that is preferably Irish or else UK (I want support during MY office hours not American office hours )?

Bart.

By: Ronnie

Ronnie — Fri, 15 Jun 2007 11:33:43 +0000

This is bullshit at this stage, clients and customers are getting pissed off and money is being lost.

By: Paul Walsh

Paul Walsh — Fri, 15 Jun 2007 11:32:56 +0000

We’ve been using Rackspace alongside Hosting365 and we’ve never had an issue with uptime. Anything else is dealt with instantly.

By: Jan

Jan — Fri, 15 Jun 2007 11:28:03 +0000

Do any Irish hosts have a ~~good~~ decent reputation for customer service?

By: Paul Walsh

Paul Walsh — Fri, 15 Jun 2007 11:27:29 +0000

@Ed, as much as a friend Tom may be and as much as I like his blog, I don’t always have the time to catch up on my feed. Tom doesn’t even use Hosting365. May I ask why you have restricted access to comments? If you enable comments we won’t have to use Tom’s blog to support this conversation. That said, I doubt he’ll complain (right Tom )