Clearly, their management is not ready to provide quality customer service. I would advise you to stay away from this company until they get their act together (or go bankrupt).

Pony

The MAXROAM user interface and the company’s customer service is awkward, confusing and not customer friendly.

The order was not configured as I requested in the first place. They offered a choice of USA Area Codes for the first number assignment. I choose a west coast area code and they configured with an Georgia area code.

The chip was received in a plain white envelope (not insured - no signature required) and later I find out contrary to their information, the chip was already activated so my 89 Euro value was open to be stolen. For some reason, they activate the chip when they process the order rather than having the client activate after receiving the chip.

Next they advertised local numbers in over 150 countries. So I logged into my account and requested a local number in the country of Latvia. - NON AVAILABLE was the reply.

I complained quite severely and they reacted quite severely!

Its now been well over a week and they have assigned a local Latvia number but in order to make it work, you MUST dial it using the International calling technique which means that you have to dial the countrycode infront of the number.

So If I call to the local Latvian number from abroad it works. If I call the number using Skype, it works.

But, and it is a BIG BUT; the Latvian phone companies will NOT allow you to dial a local Latvian number using the country code first.

So, I have a local Latvian number; but, no one inside of Latvia can call it!

Wow, the MAXROAM management at this point is offering to give me my money back - full credit to my credit card.

Now, I am being the devil again. I want what they advertised!

Will see if the MAXROAM management will live up to their advertising or will leave the “chip on their shoulder” so to speak.

In any way you look at it, the MAXROAM online info is incorrect, misleading and in some cases simply not the way it is.

Oh, yes, my online account still shows incorrect numbers and is missing the FREE credit they offered me for my troubles last week.

Cubic Telecom’s Maxroam went live today and I really like the prices for this international SIM card. Making a call to wherever in the world costs €0.35 if you are in Germany. There is no difference between countries. The entire world costs the €0.3…

I was in Madrid earlier this year for ReMix 07 Madrid but I’m not sure how soon I will be back but next time you are in Cork…

I’m from Spain so I was surprised to know you have family there
If you stop by Madrid some day let me know so I can buy you some beers