Comments on: Monster apologise http://www.tomrafteryit.net/monster-apologise/ Tom Raftery, social media consultant, speaker, blogger and podcaster Thu, 21 Aug 2008 19:33:42 +0000 http://wordpress.org/?v=2.6 By: SerialComplainer http://www.tomrafteryit.net/monster-apologise/#comment-111224 SerialComplainer Thu, 04 Oct 2007 22:11:30 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111224 I see Monster are looking for customer feedback at http://www.zoomerang.com/recipient/survey.zgi?p=WEB226RP6ABZN5 if anyone feels like using another channel to get the message through. I see Monster are looking for customer feedback at http://www.zoomerang.com/recipient/survey.zgi?p=WEB226RP6ABZN5 if anyone feels like using another channel to get the message through.

]]> By: Green Ink http://www.tomrafteryit.net/monster-apologise/#comment-111222 Green Ink Thu, 04 Oct 2007 21:06:23 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111222 Hang on, hang on... was there any mention of <a href="http://www.mneylon.com/blog/archives/2007/10/01/monsters-irish-office-think-spamming-is-acceptable/#comment-14801">Pedro</a> in this apology? Hang on, hang on… was there any mention of Pedro in this apology?

]]> By: Monsterous? at Poetbloggs’ Blog http://www.tomrafteryit.net/monster-apologise/#comment-111218 Monsterous? at Poetbloggs’ Blog Thu, 04 Oct 2007 15:06:01 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111218 [...] UPDATE: John Burn’s boss, James Mailey - Sales Director of Monster.ie - has apologised and wants to fix the mess. Why not make a suggestion… [...] [...] UPDATE: John Burn’s boss, James Mailey - Sales Director of Monster.ie - has apologised and wants to fix the mess. Why not make a suggestion… [...]

]]> By: Mark http://www.tomrafteryit.net/monster-apologise/#comment-111209 Mark Thu, 04 Oct 2007 08:28:06 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111209 I think the way this panned out was good for everyone in the end, including Mr. Burns. He's learnt a harsh lesson but I think we can all be confident that he won't make the same mistake again (spamming in the first place and his reluctance to apologise and recognise his mistake). Monster, through Mr. Mailly have nailed their colours to the mast as regards email policy - posted for all eternity for future reference should the need arise. The blogging community (Irish in particular) has benefited in a number of ways, it has made several people in a big organisation aware of the power of bloggers and that inappropriate behaviour will not be tolerated or accepted. Other people in organisations that have been following the posts have surely learnt a thing or two as a result of this. I've benefited by having an interesting thread to read and cracking up at headrambles account of the matter. Everyone's a winner (kind of) baby! I think the way this panned out was good for everyone in the end, including Mr. Burns. He’s learnt a harsh lesson but I think we can all be confident that he won’t make the same mistake again (spamming in the first place and his reluctance to apologise and recognise his mistake). Monster, through Mr. Mailly have nailed their colours to the mast as regards email policy - posted for all eternity for future reference should the need arise. The blogging community (Irish in particular) has benefited in a number of ways, it has made several people in a big organisation aware of the power of bloggers and that inappropriate behaviour will not be tolerated or accepted. Other people in organisations that have been following the posts have surely learnt a thing or two as a result of this. I’ve benefited by having an interesting thread to read and cracking up at headrambles account of the matter. Everyone’s a winner (kind of) baby!

]]> By: Niall O'K http://www.tomrafteryit.net/monster-apologise/#comment-111208 Niall O'K Thu, 04 Oct 2007 08:14:21 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111208 How about a large, clear public apology on their web site... (how likely is that???) How about a large, clear public apology on their web site…

(how likely is that???)

]]> By: Tom Raftery http://www.tomrafteryit.net/monster-apologise/#comment-111207 Tom Raftery Thu, 04 Oct 2007 07:53:25 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111207 Sean, I agree that the early comments are a bit harsh. John made a couple of mistakes but, in reality, nobody wants to see him lose his job. We all make <a href="http://www.tomrafteryit.net/i-am-such-an-idiot/">mistakes</a> from time to time, the important thing is to learn from them and move on. I think John has learned his lesson. Firing him won't teach him anything he hasn't already gleaned by now. Sean,

I agree that the early comments are a bit harsh. John made a couple of mistakes but, in reality, nobody wants to see him lose his job.

We all make mistakes from time to time, the important thing is to learn from them and move on.

I think John has learned his lesson. Firing him won’t teach him anything he hasn’t already gleaned by now.

]]> By: Simon mcgarr http://www.tomrafteryit.net/monster-apologise/#comment-111206 Simon mcgarr Thu, 04 Oct 2007 07:40:49 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111206 On a frolic of his own? Its good to see the classics have life in them yet. On a frolic of his own? Its good to see the classics have life in them yet.

]]> By: Stephen’s Thoughts » Blog Archive » Monster have a new PR Campaign http://www.tomrafteryit.net/monster-apologise/#comment-111196 Stephen’s Thoughts » Blog Archive » Monster have a new PR Campaign Wed, 03 Oct 2007 21:30:40 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111196 [...] Monster have sent Tom an email apologising for the email sent and have asked for ways they can make this right. Just asking a question like [...] [...] Monster have sent Tom an email apologising for the email sent and have asked for ways they can make this right. Just asking a question like [...]

]]> By: Sean http://www.tomrafteryit.net/monster-apologise/#comment-111194 Sean Wed, 03 Oct 2007 21:10:39 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111194 I think Pete's suggestion is a good one! Brian's are abit harsh, and as Hews said they did apologise! I think Pete’s suggestion is a good one! Brian’s are abit harsh, and as Hews said they did apologise!

]]> By: Will Monster.ie get away with spamming? at Holy Shmoly! http://www.tomrafteryit.net/monster-apologise/#comment-111193 Will Monster.ie get away with spamming? at Holy Shmoly! Wed, 03 Oct 2007 21:06:05 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111193 [...] Monster apologised and Tom has the [...] [...] Monster apologised and Tom has the [...]

]]> By: Pete Connolly http://www.tomrafteryit.net/monster-apologise/#comment-111192 Pete Connolly Wed, 03 Oct 2007 20:44:26 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111192 I know you probably wouldn't want to suggest it yourself, but how about Monster contract you in to do an awareness course in how to do business on the internet for their sales staff - explain the rules about blogs, comments, email, opt-in etc. I can think of a few companies that could do with that. I know you probably wouldn’t want to suggest it yourself, but how about Monster contract you in to do an awareness course in how to do business on the internet for their sales staff - explain the rules about blogs, comments, email, opt-in etc. I can think of a few companies that could do with that.

]]> By: Hews http://www.tomrafteryit.net/monster-apologise/#comment-111186 Hews Wed, 03 Oct 2007 19:07:34 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111186 Monster have now done the only thing they should have done from the start; owned-up and apologised. Fair play to the blogging community for outing this incidence - it is a warning to other reputable businesses that might ever consider doing something similar. Monster have now done the only thing they should have done from the start; owned-up and apologised. Fair play to the blogging community for outing this incidence - it is a warning to other reputable businesses that might ever consider doing something similar.

]]> By: Joseph http://www.tomrafteryit.net/monster-apologise/#comment-111185 Joseph Wed, 03 Oct 2007 18:19:01 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111185 Congrats to Monster on doing the right things (and righting a wrong.) Congrats to Monster on doing the right things (and righting a wrong.)

]]> By: Spam Hater http://www.tomrafteryit.net/monster-apologise/#comment-111184 Spam Hater Wed, 03 Oct 2007 18:17:12 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111184 A suggestion on how to make this right... hmmm... how about a few P45s? That might just do the trick. A suggestion on how to make this right… hmmm… how about a few P45s? That might just do the trick.

]]> By: Brian http://www.tomrafteryit.net/monster-apologise/#comment-111183 Brian Wed, 03 Oct 2007 18:01:56 +0000 http://www.tomrafteryit.net/monster-apologise/#comment-111183 #1 Free Use of the Monster Blimp #2 Free Use of the Monster Hot Air Balloon (http://media.monster.com/uken/photo/chateau%20d'%20oex_balloon_2.JPG) #3 €57,000 bar tab for the IT@Cork Conference (10% of the potential fine is a let off. Ask any bail bondsman) #4 Make John dress up in the Monster.com costume for the duration of IT@Cork Conference #5 Having the pleasure of listing John's former job on Monster.com! #1 Free Use of the Monster Blimp
#2 Free Use of the Monster Hot Air Balloon (http://media.monster.com/uken/photo/chateau%20d’%20oex_balloon_2.JPG)
#3 €57,000 bar tab for the IT@Cork Conference (10% of the potential fine is a let off. Ask any bail bondsman)
#4 Make John dress up in the Monster.com costume for the duration of IT@Cork Conference
#5 Having the pleasure of listing John’s former job on Monster.com!

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