Comments on: Remarkable customer service http://www.tomrafteryit.net/remarkable-customer-service/ Tom Raftery, social media consultant, speaker, blogger and podcaster Sun, 06 Jul 2008 12:54:26 +0000 http://wordpress.org/?v=2.5.1 By: The 7 Customer Service Commandments | 1.21 Gigawatts! http://www.tomrafteryit.net/remarkable-customer-service/#comment-99870 The 7 Customer Service Commandments | 1.21 Gigawatts! Tue, 20 Feb 2007 15:08:29 +0000 http://www.tomrafteryit.net/remarkable-customer-service/#comment-99870 [...] Via Tom Raftery [...] [...] Via Tom Raftery [...]

]]> By: John Butler http://www.tomrafteryit.net/remarkable-customer-service/#comment-99868 John Butler Tue, 20 Feb 2007 14:44:53 +0000 http://www.tomrafteryit.net/remarkable-customer-service/#comment-99868 Superb article Tom, thank you for drawing attention to it. That single post is a pretty good start for a customer service bible as far as I'm concerned. I worked in customer service for AOL UK for over 4 years and to their credit, they did preach a lot of what Joel talks about, but not as clearly and they also neglected to provide decent career paths which is why I'm not there anymore. I know from contact with thousands of customers over the years that following Joel's guide will send even the most irate customers away smiling and raving about your service. Superb article Tom, thank you for drawing attention to it. That single post is a pretty good start for a customer service bible as far as I’m concerned.

I worked in customer service for AOL UK for over 4 years and to their credit, they did preach a lot of what Joel talks about, but not as clearly and they also neglected to provide decent career paths which is why I’m not there anymore. I know from contact with thousands of customers over the years that following Joel’s guide will send even the most irate customers away smiling and raving about your service.

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