Jim Dalrymple writing in macWorld, got a response from Apple about the iPod Nano screen scratching problem I mentioned here a couple of days ago.
On Apple’s own Discussions site - the number of posts complaining about the screen scratch problem was 583 when the Register checked, and when I had a look this morning, that number was up to 704!
What are Apple saying about this serious quality issue with one of their flagship products? Well according to Apple’s Senior Vice President of Worldwide Product Marketing Phil Schiller:
We have received very few calls from customers reporting this problem – we do not think this is a widespread issue. If customers are concerned about scratching we suggest they use one of the many iPod nano cases to protect their iPod.
Sorry, what? Why not just tell people to leave it in the box? Or better yet - leave it in the store window.
I have a feeling that’s the decision more and more potential iPod customers will make.
UPDATE:
The Discussion on Apple’s Discussion site about this problem has been closed (no new posts allowed after 704 posts) - several posters were complaining about posts having been deleted.
FURTHER UPDATE:
If you have a scratched iPod Nano, you can get rid of the scratches using Brasso!
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