Comments on: Windows Live OneCare is a POS

By: Lynn

Lynn — Wed, 09 Jul 2008 10:42:20 +0000

Hi,

I’m trying to cancel the Onecare trial but cannot find where to do it.
Can anyone give my a phone number for them or let me know where the page is I need to be.? I keep going round in circles.

By: lorna

lorna — Sun, 29 Jun 2008 18:28:45 +0000

Sara, Check your statements carefully and make sure you arn’t charged again, as I was. I kept trying to get a refund and ended up paying for the damn thing three times. In the end, I wrote to Mastercard and they got my money back straight away. ( I should have done this at the first sign of trouble.

By: Anthony Creta

Anthony Creta — Mon, 23 Jun 2008 11:06:21 +0000

Microsoft will not return refund because I had the use of their software too long. Does anyone know how we can start a class action law suit against them.

By: jim mcelwee

jim mcelwee — Wed, 18 Jun 2008 15:23:12 +0000

hope so.jim

By: jim mcelwee

jim mcelwee — Wed, 18 Jun 2008 15:18:52 +0000

i paid one care 1 year subscription till feb 2009 i am now told i am out of date fed right up can you help jim.

By: sarah mccormick

sarah mccormick — Sun, 01 Jun 2008 14:26:02 +0000

Hi there! I need all your help badly. I chose to cancel Windows Live Onecare before the renewal date was up, so I wouldn’t need to pay again. I done everything to cancel, yet they hadn’t taken my details off the system and still charged me. So I got in touch with them and they apologised and told me I would be given a refund. Now 4 weeks later I am still waiting for it. I contacted my bank and they said it is nowhere to be seen, there has been no payments from them whatsoever to my bank and yet microsoft said according to them I have been refunded. Now I need to contact them to tell them I still have had nothing but it won’t let me fill out enquiry forms anymore because I have no subscription to them. I even downloaded the trial version but I still can’t email them. Please does someone have a UK phone number so I can get my money back???

By: Link

Link — Tue, 27 May 2008 00:32:08 +0000

check my website for my own review of onecare.

By: Link

Link — Tue, 27 May 2008 00:31:36 +0000

You had much worse luck with onecare then I ever did, although I do have complaints, I found the program to be easy to use and not that bad at all. I still trust Norton more though :P.

By: Can Microsoft Be Trusted With Your Computer’s Security? ~ usrbingeek’s musings

Thu, 22 May 2008 02:27:10 +0000

[...] [Windows Live OneCare is a POS] [...]

By: Mary Ann Bell

Mary Ann Bell — Sun, 13 Apr 2008 19:14:14 +0000

I paid for Windows Live One Care and my pc went bizark, so I had to do a recovery, now I can’t download it and I can’t get in touch with them to get my refund are something. What a Bummer!!!

By: Maxwell

Maxwell — Sat, 29 Mar 2008 21:33:14 +0000

Worse install ever.
I’ve restored an entire AIX system on a midrange computer in less time than it’s taken me to validate my product key for OneCare. Oh yeah, it’s still not activated.
The install of the software went smooth enough but when I attempted to activate my subscription using the enclosed 25 character token (product id) I kept getting the nefarious message “Product Key Already In Use”. Using MSFT’s online, computer support is an exercise in futility. No matter what you put in you’ll either get a message stating it doesn’t understand the question or points you to another help screen which in turns points you back to the help screen you just left. Reminds me of the adage, “the definition of insanity is doing the same thing over and over and expecting different results”.
Finding a phone number for live support has been impossible and I refuse to deal with their phone tree again.
In the amount of time I’ve spent trying to get this product activated I could have driven from SF to Redmond.
Sorry for the rant but I had to vent.
I sent an email to their support line so I’ll see what happens in the next 24 hours.
Think good thoughts.

By: Anthony Creta Jr

Anthony Creta Jr — Wed, 27 Feb 2008 12:33:24 +0000

I’m still waiting for the credit on this lousy software that took all my time up

By: montana

montana — Wed, 27 Feb 2008 05:54:21 +0000

so i bought this live onecare at the store. i installed it and it worked fine for awhile. a week later it told me i still needed to subscribe? i thought by buying this i did? can anyone tell me if i need to pay more money and subscribe online? i’m frustrated

By: Anthony Creta

Anthony Creta — Thu, 14 Feb 2008 17:05:02 +0000

I have had nothing but aggravation, Hours of wasted time, 1 of my 3 computers crashed and has not been repairable with this software. i’m still waiting on a refund.

By: Lisa

Lisa — Mon, 11 Feb 2008 19:30:39 +0000

I gave the wrong number sorry it was 1-425-704-2033. the other number I accidently posted is spam and tries to get you to sign up for something that asks for personal acct numbers and stuff do not call it. (yes I have reported that number thats why I pasted the wrong one and I apologize)

By: CHARLIE

CHARLIE — Fri, 01 Feb 2008 16:39:08 +0000

Please give me an 800 phone #.I’m trying to buy the service but will not use credit card.would like to be billed or echeck

By: theorbo

theorbo — Sat, 05 Jan 2008 18:00:25 +0000

thanks for posting this phone # for support. I had zero luck using their online “help” … cancellation was a breeze thanks to this post!

By: Tom Raftery

Tom Raftery — Fri, 21 Dec 2007 17:45:56 +0000

John,

you can get support from real people for OneCare but don’t expect it to be any good!

See my support outcome here - http://www.tomrafteryit.net/microsoft-give-up-on-trying-to-fix-windows-live-onecare/

By: John Martin

John Martin — Fri, 21 Dec 2007 15:50:44 +0000

Iâ€™ve never yet encountered a piece of software that wasnâ€™t, to some degree or other, a pile of crap and Iâ€™ve been wrestling with it since 1963 in the old mainframe days.

That said, does anybody know if, when you have all this trouble with W L One Care, can you get living Tech Support on the phone?

Do we just buy the thing and get cast to our fate in an ocean of unknowable Monkey Business or will there be someone to help us when the smoke starts coming out of the computer and Windows Live One Care goes completely haywire and causes all of our tires to go flat and our house to catch on fire?

By: Robert Kingdonh

Robert Kingdonh — Fri, 14 Dec 2007 23:07:42 +0000

John - Here is the number I have for Microsoft Customer Service: 1 + 866 + 663 + 2273. You will need to give them a product ID# and your subscription ID#. I talked to someone named Samina who was brilliant but still a company man so to speak. She, in the face of all my ranting, did with finesse and total professionalism methodically walk me through the COMPLETE removal of everything that was associated to Live One Care. Good luck, Robert